Customer zone | support through web interface
Essence International presents the new way of logging support calls, the
E-support.
The E-support service offers its customers to communicate with the specialist from support department through the web application.
Your request will be logged by the helpdesk and clasiffy so that your issue could be solved accordingly. The technical skills of the specialists of Essence International together with practical experiences of MS product Navision Dynamics ensure that you will be provided with professional and complex responses to your queries.
The web application is user friendly and its managing is more or less intuitive.
Comparing with the logging of the support calls by the phone, the e-support has the following advantages:
- E-support is shared knowledge base, where you can find the list of solved issues and the users will be able to quickly and easily find the solution provided by helpdesk in the past.
- Offers faster, superior and more comfortable communication.
- Thanks to the fact that the web interface enables the superior potential for the understanding of the problems, user may advanced his knowledge (and thus the productivity as well).
- Provides users with more transparent list of the open calls with the possibility to close the call by user.
We hope you will be well-contended with our new service and start to use it soon.